New digital skills in the health and social services sector – solutions for the daily challenges posed by the digitalisation of work

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Digital skills in health and social services work

New digital skills in the health and social services sector – solutions for the daily challenges posed by the digitalisation of work

The objective of the invitation for pilots is to improve the digital skills of health and social services employees in order to allocate more time for the essential—encountering  patients.

Who is responsible for tackling this challenge? Daily work may feel so hectic that there seems to be hardly any time for developing and testing new solutions; but developing your own work is likely to make your work feel more meaningful. The best innovations are often inspired by practical tasks or new  kinds of collaboration. You can propose a pilot alone or as a team, either with a new team or one that already exists.

The invitation for pilots was preceded by several background discussions with experts from the field of health and social services, as well as representatives of research institutions and municipalities from around Finland. In the discussions, we identified three main areas of challenges that the pilots invited should address:

Common practices

Common practices are often silently integrated  into everyday work. Identifying and sharing them would benefit the development of the entire field. For example, are recording practices sufficiently similar for everybody to ensure that you can easily interpret the records made by somebody else? How do you make sure that recording does not take up all your time but you still record all the information you need? Would self-managing teams result in more functional practices? How can you secure cooperation across professions and sectors?

Customer encounters and employee skills in digital solutions

Along with  employees, also  customers of health and social services are encouraged to turn to digital solutions more often. How can  employees support customers in using these solutions? Could social media be used more efficiently as a part of daily customer encounters? How can digital solutions be harnessed to save time for the face-to-face encounter between the customer and the professional?

Flexible learning

Flexible learning is necessary in the middle of continuous change. How can learning new information and skills be made an effortless part of the team’s daily work? How can good practices be shared among the work community and across organisations? Could the competence or advanced knowledge of others be utilised through mentoring, tutoring or peer learning networks? How could we enable working in different professions simultaneously? What  kinds of new professions are needed?

The maximum sum for each pilot is EUR 10,000, and the total sum for all the pilots does not exceed EUR 200,000.

The purpose of the invitation for pilots is to improve the working life skills of  employees in the new health and social services sector, as well as to help employees and work communities to adapt to  changes in the operational environment.


The invitation is for small-scale pilots that can be implemented with a sum of EUR 10,000 or less.

By definition, a pilot is a way to obtain knowledge on the usefulness and impacts of measures or changes prior to their wider adoption (Design for Government 2015). A pilot is a way to test an idea in practice.

A pilot thus aims  for change wider than itself. On the other hand, a pilot is characterised by the uncertainty of the results: Even if the novelty tested does not work in the environment of the pilot, something is learned from the experiment. Limited risk-taking is desirable.


The change to the digital age requires bold new moves that combine expertise from different fields.

The invitation for pilots is open  to everybody. Companies, public sector operators, associations and private citizens are all invited to submit their proposals for pilots.


The application period runs from 13  September to 15 October 2018.
Application information event I:  Facebook live 19 September 2018 at 12.30. What is the invitation for digital health and social services pilots?
The jury and the pilot contract template will be published on this site later.
The application period closes on 15 October 2018 at midnight.

The pilots are evaluated between 15 and 31 October 2018.
The selected pilots will be notified on 31 October 2018.
The launch event for the selected pilots will be on 7 November 2018.

The pilots will be implemented by 28 February 2019.


To submit a proposal, start by registering through the link at the top of this page. Then click on the Start an experiment link.

In order to submit a pilot, you must complete all the phases. You may begin at “Suggestion for an experiment”, but if you have offered an idea for solving a challenge, you can start there and develop your idea into an experiment. You can turn your idea into an experiment by answering the questions! It’s easy! For more information on the different stages of a pilot, see here.


Pilots are evaluated using the following criteria. Each of the three main criteria has a top score of 5 points, so the total maximum score is 15.

  1. A) Novelty value and innovativeness

How new and special is the idea of the pilot?

Does your pilot apply a solution in a completely new way or is it new in its geographical area?

Does the pilot offer new solutions for a challenge that is essential to the field of health and social services?

  1. B) Impacts for digital competence and working life skills in the health and social services sector

Is the pilot aimed at fixing a commonly known problem?

Does the pilot promote digital competence or working life skills in the health and social services sector?

Does the pilot produce a model or an operational possibility that can be replicated?

What  kinds of possibilities (networks, resources) do the subjects of the pilot have for disseminating the results or making an impact?

  1. C) Viability

Are the organisations and parties that are instrumental for the solution also involved in the implementation of the pilot?

What  kinds of resources (e.g. work time, competence, networks, other funding, etc.) are available for implementing the pilot?

Are the pilot proposal and its costs explained clearly and realistically?


The pilot jury will be announced later on.


The results and insights gained from the pilots will be openly reported on the website. Please do not build your pilot around a business secret.


Procurement contracts will be signed within two weeks of publishing the selected projects. The reimbursement will be paid in one installment after the contract has been signed.

The procurement concerns a research and development service as referred to in paragraph 13 of subsection 1 of section 9 of the Act on Public Procurement and Concession Contracts. An agreement for a pilot comes into existence with the signing of a written contract. The jury that evaluates the proposals is composed of experts from the fields of health and social care and experimenting. We reserve the right to refrain from procuring pilots if the proposals fail to meet our criteria. The total sum reserved for the procurement of pilots is EUR 200,000 at most.

You can find the details on pilot funding and a contract template here.


If you need any  assistance, we are happy to help you on our Questions and discussions board . You can also send questions by e-mail to



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